fi999 Privacy Policy
Your privacy matters to fi999. This policy explains clearly what personal data we collect, why we collect it, and how we keep it safe on our Bangladesh platform.
Our Commitment to Your Privacy
fi999 is committed to protecting the personal information of every player who registers and plays on the fi999 platform. This Privacy Policy ("Policy") describes the types of personal data fi999 collects, the purposes for which that data is used, the circumstances under which it may be shared with third parties, and the rights you have in relation to your personal data. This Policy applies to all users of the fi999 website at https://fi999.club and all associated mobile and digital services.
By registering an account on fi999, accessing the Platform, or providing personal information to fi999 in any context, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the fi999 Platform and should not provide any personal information to fi999.
This Policy should be read alongside the fi999 Terms and Conditions and the fi999 Responsible Gaming policy, which together form the complete set of agreements governing your relationship with fi999. Where any inconsistency exists between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
Privacy at a Glance
SSL-Encrypted Transmission
All data transmitted between your device and fi999 servers is protected by SSL encryption, ensuring your personal and payment details cannot be intercepted in transit.
No Sale of Personal Data
fi999 does not sell, rent, or trade your personal data to marketing companies or data brokers under any circumstances. Your information belongs to you.
Your Right to Object
You may request that fi999 stops using your data for direct marketing at any time. You also have the right to request access to, correction of, or deletion of your personal data by contacting support.
Account Deletion on Request
When you close your fi999 account, fi999 will delete or anonymise your personal data within the timeframes required by applicable law, subject to mandatory retention periods for financial and KYC records.
Cookie Controls
fi999 uses essential cookies required for platform operation and optional analytics cookies. You may manage non-essential cookies through your browser settings at any time.
Contact Us About Your Data
For any privacy-related query, contact fi999 support using the email address in the footer of this website. All communications must be in English and include your registered account identifier.
1. Information We Collect
fi999 collects personal data only to the extent necessary to operate the Platform, comply with legal obligations, and provide a safe and personalised experience for players based in Bangladesh. The categories of data we collect are described below.
1.1
Registration and Identity Data
When you create a fi999 account, we collect the information you provide during registration, which may include your full name, date of birth, phone number, email address, and residential address in Bangladesh. If you complete KYC verification, we additionally collect copies of your government-issued identity documents (such as your National ID card or passport) and proof of your registered payment account (such as a screenshot confirming your bKash or Nagad mobile wallet details).
1.2
Financial Transaction Data
fi999 records details of all deposits and withdrawals processed through your account, including the payment method used (such as bKash, Nagad, Rocket, or Upay), the transaction amount in BDT, the date and time of each transaction, and the reference number assigned by the payment provider. fi999 does not store full card numbers or mobile banking PINs. Payment gateway credentials are handled directly by the respective payment provider and are not retained on fi999 servers.
1.3
Technical and Usage Data
When you access the fi999 Platform, our systems automatically collect certain technical data about your device and session. This includes your IP address, device type, operating system, browser type and version, screen resolution, approximate geographic location derived from your IP address, the pages you visit on fi999, the games you play, the duration of your sessions, and error logs generated during your visit. This data is used to maintain Platform security, diagnose technical issues, and improve the user experience for players in Bangladesh.
1.4
Communications Data
If you contact fi999 support, participate in a promotion, or submit a complaint, fi999 will retain a record of the communication, including the content of your message and any attachments, the date and time of the communication, and the contact channel used (email or in-platform messaging). These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
2. How We Use Your Information
fi999 uses personal data only for legitimate purposes directly connected to operating the Platform and serving players. We do not use personal data in ways that are incompatible with the purposes described in this Policy.
2.1
Account Administration
fi999 uses your registration data to create and manage your account, verify your identity and age in accordance with the 21+ eligibility requirement, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and communicate with you about your account status, security alerts, and required verifications.
2.2
Legal and Regulatory Compliance
fi999 is legally required to implement anti-money-laundering (AML) controls and to verify the identity of players who deposit, withdraw, or wager above specified thresholds. Your identity and financial transaction data is used to conduct these checks, to prepare regulatory reports where required, and to respond to lawful requests from authorities. fi999 retains this data for the mandatory periods prescribed by applicable law, regardless of whether your account has been closed.
2.3
Platform Security and Fraud Prevention
Technical and usage data is analysed to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and money-laundering patterns. fi999 uses automated systems and manual review processes to monitor account behaviour for signals that indicate a breach of the fi999 Terms and Conditions.
2.4
Responsible Gaming Monitoring
fi999 uses gameplay data, session duration records, and deposit and withdrawal patterns to identify players who may be showing signs of problem gambling. Where fi999's responsible gaming systems flag a concern, fi999 may contact the player directly, apply protective account restrictions, or refer the player to appropriate support resources. This use of data is undertaken in the interests of player welfare and forms part of fi999's commitment to responsible gaming.
3. Legal Basis for Processing
fi999 processes personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Performance of contract (providing the Platform service you requested) |
| KYC identity verification and AML checks | Legal obligation (compliance with anti-money-laundering law and age verification requirements) |
| Fraud detection and platform security | Legitimate interests (protecting fi999, its players, and the integrity of the Platform) |
| Responsible gaming monitoring | Legitimate interests (player welfare) and legal obligation |
4. Sharing Your Information
fi999 does not sell your personal data. fi999 shares personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
4.1
Payment Service Providers
To process deposits and withdrawals, fi999 shares the minimum necessary transaction data with the relevant payment service provider (for example, bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or card network operators such as Visa and Mastercard). The information shared is limited to what is required to execute and verify the specific transaction. Each payment provider operates under its own privacy policy, and fi999 is not responsible for how payment providers handle data on their own systems.
4.2
Game and Technology Providers
fi999 uses third-party game providers, including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, to deliver casino and live casino content on the Platform. These providers may receive technical session data (such as a session token and anonymised player identifier) necessary to load and operate the game. Game providers do not receive your full name, payment details, or identity documents. All game providers used by fi999 operate under contractual obligations that restrict their use of player data to the purposes of delivering game content.
4.3
Legal Authorities
fi999 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or other legally binding process. fi999 will endeavour, where legally permitted, to notify affected account holders of such a disclosure request before complying, unless doing so would compromise an ongoing investigation or is otherwise prohibited.
We Never Sell Your Data
fi999 does not share personal data with advertising networks, data brokers, social media platforms, or any third party for commercial marketing purposes. Your data is used only to operate the Platform and fulfil our legal obligations.
5. Cookies and Tracking Technologies
fi999 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the site is used. Below is a summary of the cookie categories used by fi999.
5.1
Strictly Necessary Cookies
These cookies are essential for the fi999 Platform to function. They enable core features such as user session management, login state persistence, security token validation, and load balancing. Without these cookies, the Platform cannot operate correctly. Strictly necessary cookies do not require your consent and cannot be disabled without breaking the Platform.
5.2
Analytics Cookies
fi999 uses analytics cookies to understand how players interact with the Platform — for example, which pages are most visited, how long sessions last, and which features are used most frequently. This data is collected in aggregated and anonymised form and is used solely to improve the Platform experience for players in Bangladesh. You may opt out of analytics cookies by adjusting your browser settings to block third-party cookies.
5.3
Functional Cookies
Functional cookies allow the fi999 Platform to remember choices you have made — such as your preferred language setting or display preferences — so that you do not need to re-enter them on every visit. These cookies do not track your activity on third-party websites and do not share any data with advertising networks.
6. Data Retention
fi999 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The specific retention periods applicable to different categories of data are as follows: account registration data and KYC identity documents are retained for the duration of the account relationship and for a minimum of five years after account closure, in accordance with anti-money-laundering record-keeping requirements; financial transaction data is retained for a minimum of five years from the date of each transaction; technical and usage logs are retained for up to twelve months from the date of collection, after which they are deleted or anonymised; communications records (support tickets and complaint correspondence) are retained for two years from the date of resolution.
When the applicable retention period expires, fi999 will securely delete or anonymise the relevant personal data so that it can no longer be attributed to an identified individual. Where deletion is not technically feasible within normal operational systems (for example, in backup archives), fi999 will isolate that data from further processing until deletion becomes possible.
Requesting Early Deletion
You may request deletion of your personal data before the end of the applicable retention period by contacting fi999 support. fi999 will fulfil deletion requests to the maximum extent permitted by law. Where fi999 is legally required to retain specific data (for example, KYC records or financial transaction logs), fi999 will inform you of the legal basis for the continued retention and the earliest date on which deletion can take place.
7. Your Privacy Rights
As a player on the fi999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact fi999 support using the email address in the footer of this website and include your registered account identifier in your request.
7.1
Right of Access
You have the right to request a copy of the personal data fi999 holds about you. fi999 will provide this information within 30 calendar days of receiving a verified request. The response will include a description of the categories of data held, the purposes for which it is processed, the retention period applicable, and any third parties to whom it has been disclosed.
7.2
Right to Rectification
If any personal data fi999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. fi999 will action a valid rectification request within 30 calendar days. Where fi999 has shared the inaccurate data with a third party, fi999 will inform that third party of the correction where it is technically feasible to do so.
7.3
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other legal basis exists for processing), or where you believe fi999 has processed your data unlawfully. fi999 will respond to erasure requests within 30 calendar days. Erasure requests may be declined where fi999 is legally required to retain the data.
7.4
Right to Restrict Processing
You have the right to request that fi999 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being verified, or where you have objected to processing and fi999 is assessing that objection. Where processing is restricted, fi999 will continue to store the data but will not actively use it until the restriction is lifted.
7.5
Right to Object to Direct Marketing
You have the right to object to fi999 using your personal data for direct marketing purposes (for example, sending you promotional emails about bonuses or new games). If you object, fi999 will stop using your data for direct marketing immediately. This right is absolute and does not require fi999 to weigh it against any competing interest.
8. Security Measures
fi999 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and fi999 servers, encrypted storage of sensitive account data including identity documents and payment references, access controls that restrict employee access to personal data to those with a legitimate need, regular security assessments and penetration testing of the fi999 Platform infrastructure, and monitoring systems that detect and alert on suspicious access patterns.
While fi999 takes all reasonable steps to protect your personal data, no data transmission over the internet or storage system can be guaranteed as completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, fi999 will notify affected players as soon as reasonably practicable and will take immediate steps to contain the breach and minimise its impact.
9. Children's Privacy and the 21+ Rule
The fi999 Platform is strictly intended for individuals aged 21 and above. fi999 does not knowingly collect personal data from any person under the age of 21. During the registration process, fi999 requires all applicants to confirm their date of birth and warrant that they are 21 or older. fi999 enforces this requirement through KYC verification and reserves the right to request documentary proof of age at any point. If fi999 discovers that it has collected personal data from a person under 21, fi999 will immediately close the account, delete all associated personal data to the extent permitted by law, and cancel any pending transactions or balances.
If You Suspect a Minor Has Registered
If you are a parent or guardian and believe that a person under 21 has created a fi999 account without your knowledge, please contact fi999 support immediately using the email address in the footer of this website. fi999 will investigate and, where confirmed, close the account and delete all associated data promptly.
10. Changes to This Privacy Policy
fi999 reserves the right to update this Privacy Policy at any time. When material changes are made, fi999 will update the "Last updated" date at the top of this page. Where changes are significant — for example, where fi999 begins processing data for a new purpose or begins sharing data with a new category of third party — fi999 will endeavour to notify registered players by email prior to the change taking effect, giving players a reasonable opportunity to review the updated Policy and, if they choose, to close their account before the new processing begins.
Your continued use of the fi999 Platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated Policy. If you do not agree to a revised Policy, you must stop using the Platform. fi999 encourages you to review this Policy periodically to stay informed about how your personal data is being protected.
11. Contact and Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fi999 handles your personal data, please contact the fi999 support team using the email address displayed in the footer of this website. All privacy-related communications must be in English and must include your registered account identifier so that fi999 can locate and verify your account records before responding.
fi999 targets a response to all privacy-related enquiries within 10 business days of receipt. For complex requests, such as a full data access request or an erasure request that requires legal review, fi999 may extend this period by a further 20 business days, in which case fi999 will notify you of the extension and the reason for it within the initial 10-day window. fi999 support operates during Bangladesh Standard Time (BST, UTC+6) business hours.
Explore fi999 Safely and Confidently
Your data is protected. Your privacy is respected. Now explore the fi999 platform — from live casino to cricket betting — with complete peace of mind.